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16th Anniversary

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"You people are totally awesome. ... Thank you, thank you, thank you. You're the best!!!"

-- Diana
Westlake Village, California
USA




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  Mecca Hosting® - Service Level Agreement (SLA)


  You get the most credit for service downtime -- up to 300%.
  You will even get credit for maintenance outages -- no loopholes.
  You never have to submit a request to get your credit -- it's automatic.
  You get credit for total minutes of monthly downtime -- not just a specific outage.
  You get a guarantee that applies to your website -- not just the network.
  Your first year is free, if you can find a better guarantee.

Coverage


This guarantee applies to you if you have registered for Shared Hosting Services and you are in good financial standing with Mecca Hosting.

Service Level


Mecca Hosting endeavors to have the content of your Web site available for http access by third parties 99.99% of the time ("Web Site Availability").

Credits


In the event that there is no Web Site Availability, Mecca Hosting will credit the following month's service fee as follows. For Shared Hosting services, such credit shall be retroactive and shall be as calculated below and as measured 24-hours a day in a calendar month, with the maximum credit not to exceed 3 times the monthly service charge for the affected month.

Service credits are calculated as follows:

 Less than 5 minutes of downtime per month :      No credit
 Between 5 minutes and 15 minutes of downtime per month :   25% credit
 Between 15 minutes and 1 hour of downtime per month :   50% credit
 Between 1 hour and 4 hours of downtime per month : 100% credit
 Between 4 hours and 12 hours of downtime per month : 200% credit
 More than 12 hours of downtime per month : 300% credit

 
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